FOWLER, D. S. A Dialogue Concerning the Importance of Service Recovery in Customer Satisfaction and Loyalty in the Hospitality Industry: Utilizing Technology for Improvement. International Journal of Financial Studies, Economics and Management, [S. l.], v. 2, n. 3, p. 17–24, 2023. DOI: 10.61549/ijfsem.v2i3.125. Disponível em: http://www.ijfsem.org/index.php/ijfsem/article/view/125. Acesso em: 30 juin. 2025.