Fowler, David S. « A Dialogue Concerning the Importance of Service Recovery in Customer Satisfaction and Loyalty in the Hospitality Industry: Utilizing Technology for Improvement ». International Journal of Financial Studies, Economics and Management 2, no. 3 (septembre 11, 2023): 17–24. Consulté le juin 30, 2025. http://www.ijfsem.org/index.php/ijfsem/article/view/125.